Order Management

If an order includes customer service notes and instructions or is for products that come with warnings, these notes and warnings will require acknowledgment before the order is allowed to ship. Warnings often appear when products are subject to Proposition 65 regulations. If so, the message will appear in all orders in Shipbridge to confirm that the appropriate warning labels exist before shipping is allowed.

Sellercloud automatically applies taxes for all US orders. You can configure tax rates that automatically apply to non-US, local store, and wholesale orders separately.

You can export orders from your Sellercloud account into files. This can be helpful for duplicating records or keeping physical records. Orders can be exported to multiple file types, including Excel and PDF.

When an order is created, it will appear on the Manage Orders page. Here, you can view and control your orders.

With Sellercloud, you can seamlessly merge several same-channel orders from the same customer into a single order, which can help streamline shipping and reduce fulfillment costs. The most common scenario to merge orders is when the same customer makes two separate orders in quick succession.

automatically. You are also able to create orders manually for your Wholesale customers, add payments and tracking, change order statuses, send shipping confirmations and invoices to channels, replace order SKUs and more.

This article indexes a number of order-related articles for your convenience.

Sellercloud can import ordered item quantities before the order itself is imported and created in Sellercloud. This usually happens before an order is paid or authorized on the marketplace itself. These are known as Pending Order Reserves, which prevent overselling by reserving ordered items faster than they would otherwise be reserved.

Sellercloud provides you with a structured process to manually create orders and input the necessary customer information or look up existing customer profiles in your account. You can also control shipping details, add products, manage the order’s billing information, and more.

The Order Details Page in Sellercloud gives you an in-depth understanding of your order’s data and allows you to manage and make changes to the order’s details. You can Manage Orders, configure General information, update statuses, items, reprint labels generated in Shipbridge and more.

The Rule Engine feature in Sellercloud can help you apply changes to your orders and items within your orders automatically. Similar to post-order plugins, the Rule Engine allows you to split an order, change warehouses, and more based on the conditions and actions that are applied in the rule.

The Split Order action divides an order into two separate orders. This is useful when order items need to be shipped from different locations or when a partial payment is made.

In this article, you will learn about Authorized orders. Sellercloud marks orders with the Payment Status: Authorized when the credit card has been authorized, but the payment hasn’t been captured yet. This usually happens after a fraud check.

Sellercloud offers advanced shipping cost calculation capabilities that can calculate shipping costs for each order based on the origin, destination, and weight. The estimated shipping cost serves as a placeholder value, so you can keep track of the P&L for unshipped orders.

In this article you will learn how to create and use related and replacement orders.

You can create rules that can blacklist orders based on certain criteria. For example, if you have a customer who repeatedly orders and then gives bad reviews, you may want to flag and cancel future orders from them.

You can add Custom Columns for your products, orders, purchase orders, and customers. Custom columns let you store information that doesn’t fit into the default columns. You can set default values and update values at any time.

Sellercloud’s Order Rule Engine automates and streamlines your order management processes with rules that activate based on pre-defined Conditions and execute specific Actions. This article highlights common use cases to help you understand how to utilize this powerful feature and operate more efficiently.

Overview The Order Shipping Tab of the Order Details page provides a user-friendly view of all the relevant fulfillment information...

Overview Replacement Orders allow you to replace items from a customer’s purchase, typically due to issues such as incorrect, damaged,...

Sellercloud allows you to import your old orders from an Excel spreadsheet for reporting or accounting purposes. When importing old orders, it’s essential to ensure they don’t reduce your current inventory levels or trigger unnecessary shipping updates to the source channels. This article will guide you through the process step by step.

Overview Maintaining accurate order data is crucial for inventory and shipping management in Sellercloud. When managing old or externally processed...