Orderback

Sellercloud’s Orderback application allows customers to independently initiate, manage, and process returns of purchased items without direct assistance from a customer service representative. It provides the end user with tools to request refunds, replacements, or exchanges, generate return labels, and track return shipments.

The RMA Dashboard within the Orderback Admin portal serves as a centralized hub for displaying and managing all open RMAs. As an administrator, you can view details about each RMA and update its Receiving and Approval statuses.

As an Orderback administrator, you have the flexibility to control various aspects of the application and tailor it to your own unique needs. The Orderback Admin portal allows you to customize the appearance and functionality of the self-service Orders and Returns Portal, control which RMAs will appear on your RMA Dashboard, and configure custom return policies and workflow options.

As an Orderback administrator, however, you have one additional option – you can configure a different set of Shipping Rules for your RMA orders that automatically determine which shipping carrier and shipping service will be used to deliver them based on the total weight of each package.

The Orderback application simplifies customer communication through automated emails triggered by specific actions.

This article explores Orderback’s key features and provides a step-by-step guide to help you get started.

Overview The Additional Prompts in the Orderback Admin Portal enable you to create a custom page where customers can provide...