Overview
In this article, you will learn about Sellercloud’s Returns Details report. This report provides a detailed overview of all returns that have been processed in the specified date range. It includes information about the returned products and the original order.
You can see information about:
- Return Details: Quantity Returned, Return Type, Reason, Disposition, Order Item ID, Original SKU, Transaction Date, and Transaction ID.
- Order Details: Channel, Order Number, SKU, Ship From Warehouse, Quantity Ordered, Channel Order Number, and Order Date.
- Company Details: Company and Related Record ID.
You can run this report automatically on a regular basis with Scheduled Tasks.
For more information about Sellercloud’s Financial Reporting Suite, see the Reports FAQ.
Access and Customize the Report
To use the report, follow these steps:
- Navigate to Reports > Returns & Refunds > Returns Details.
- Set up the Default and Custom filters to have the report show precisely what you need.
- Click Search. Each filter you apply gets highlighted in green. If a filter is gray or not displayed at all, it’s not active.
- To manage the columns in the report, click the three dots icon on the top right and select Customize Columns. You can:
- To sort the data differently, use the Sort by menu.
- To save your filtering and sorting options, click Save view, type a Name and click Save.
- To export the full report to a spreadsheet, click Actions on the bottom right and select Export to Excel. Spreadsheets include all columns, including those hidden in the report.
Filter and Column Definitions
Click the drop-downs below for filter and column descriptions.
FILTER | DESCRIPTION |
Company Group | Include only products from one or more company groups. |
Order Number | Include only one or more specific orders by order number. |
Return Record Number | Include only one specific order by return number. |
Return Type | Include only orders with a specific return type – RMA or FBA return/reimbursement. |
SKU | Include only one or more SKUs. |
COLUMN | DESCRIPTION |
Company | Shows the company. |
Channel | Shows the order’s sales channel. |
Order ID | Shows the Sellercloud order number. |
SKU | Shows the product’s SKU. |
Ship From Warehouse | Shows the warehouse from which the product shipped. |
Quantity Ordered | Shows the number of product units ordered. |
Quantity Returned | Shows the number of returned products. |
Return Type | Shows orders with a specific return type – RMA or FBA return/reimbursement. |
Related Record ID | Shows the related record ID. |
Reason | Shows the return reason. |
Disposition | Shows the product conditions. |
Channel Order ID | Shows the channel-specific order number. |
Order Date | Shows the date when the order came in. |
Order Item ID | Shows Sellercloud’s internal number for each specific item on the order. |
Original SKU | Shows the original SKU of the product. |
Transaction Date | Shows the date when the transaction occurred. |
Transaction ID | Shows the transaction ID for the refund in Sellercloud. |